Questions:
Answers:
Where can I purchase First Act products?
First Act products are available in many of your favorite retail stores and online stores nationwide. If you have trouble locating First Act products near you, call 1-888-551-1115, email info@firstact.com, or submit a Consumer Service Request Form. Our Consumer Service Specialists will be glad to help you find a retailer near you.
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How do I obtain replacement parts for my First Act product?
Please visit the Replacement Parts section on our website for information on how to obtain missing parts, replace faulty ones, or purchase new parts and accessories.
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Can I get a First Act instrument price list?
First Act products are sold through many of your favorite retail stores nationwide. These retailers determine the prices at which First Act products are sold in their store. Contact our Consumer Service Department for more information about our products, and also visit the First Act Shop for special promotions.
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What is the tremolo arm (whammy bar) for on an electric guitar?
The bar that screws into the bridge on the front of an electric guitar is called the Tremolo Arm (or whammy bar). You screw it in until it starts to become a little harder to turn. Use the tremolo arm by pushing it down towards the body of the guitar. This will lift up the bridge and temporarily detune the strings. By lightly pushing down and back up on the tremolo arm you will create a tremolo effect. Of course you need to strum a chord or a few strings first to hear the effect.
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How do I tune my guitar?
Visit our Tune & Play section for tuning and other helpful information.
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Can I get a replacement manual?
You can download manuals in our Product Manuals section.
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What should I do to care for and maintain my guitar?
For care and maintenance, wipe the strings down with a polish cloth after each use to preserve their life and bright sound. Giving the whole guitar a polish with guitar polish, or a cleaner such as Pledge, will help keep it clean. You will need to change the strings once in a while as they become dull sounding and start to look a little tarnished.
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Can drumheads be replaced if they break or wear out? Is this covered by the warranty?
Yes, drumheads can be replaced, but this part of the drum set is not covered by the warranty. Call 1-888-551-1115, email info@firstact.com, or fill out our Consumer Service Request Form to find more information about pricing and availability of replacement drumheads.
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How do I attach a guitar strap to my acoustic guitar?
Your guitar may only have one strap button to attach one end of the strap. The other end should be tied to the guitar with the string that hangs from the strap. You tie it to the "headstock" of the guitar, just past the white "nut" with the six grooves, under the strings right before the tuning gears.
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What happens if I forget to register my First Act® product?
Failure to register your First Act Product or to complete or return the Product Registration Card does not diminish your warranty rights.
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