Consumer Parts

Every First Act® product is designed and manufactured for reliability, but occasionally problems can arise. Here’s what to do if you have a faulty or missing part, or if you want to order accessories or extra parts. If you're a repair technician looking for a band part, visit our Band Parts Catalog.

Faulty Part – In the rare event that you discover a problem part in your recently purchased product, or you are unhappy with the quality of a First Act part, we’ll be happy to provide a replacement. Please use the Consumer Service Request Form to contact us. Be sure to include a detailed description of the faulty part and the model number of the product. Please note that we may ask you to return the faulty part.

Missing part – In the unlikely event that a part or accessory is missing from your recently purchased product, we will send individual parts and accessories directly to your home. Please use the Consumer Service Request Form to order your part(s). Be sure to include a detailed description of the missing part and the model number of the product.

Accessories and Extra Parts – Shop online at the First Act Store for replacement parts and accessories for your First Act instruments. If you don’t find the item you’re looking for, feel free to use the Consumer Service Request Form to ask about part availability and pricing.